Support / Bug reports
Prepare a useful bug report
A few specific details can make a problem much easier to reproduce and investigate.
Include these details
- Product name and plugin release version.
- Unreal Engine version and platform.
- A short summary and what you were trying to do.
- Steps to reproduce the issue.
- What you expected to happen and what happened instead.
Before sharing logs or project files
Review anything you plan to share. Remove passwords, API keys, personal information, and proprietary files that are not needed to explain the issue. Do not send a full project when a smaller example or clear reproduction steps will do.
This site does not accept file uploads. Use the support contact shown on the product’s verified listing when one is available.